Effective Date: October 1, 2023
At HELIOSTRICON, we strive to ensure your satisfaction with every purchase you make. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to provide the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please contact us at [email protected] or call us at (123) 456-7890.
Thank you for shopping with HELIOSTRICON.